Under normal conditions, when merchandise is in stock, orders shipped by ground delivery within Peninsular Malaysia will arrive in approximately 2 to 4 business days. To ensure this delivery time frame, orders must be placed by 13:00PM MYT. All orders placed after 13:00PM MYT will be processed the following business day. Your order will deliver within the days published as long as there are no issues processing your order. Please note business days are Monday to Friday and expedited orders must be processed before 11AM MYT. Also excludes holidays and weekends.
Standard ground shipping is complimentary for coffee orders RM300 or more. For coffee orders less than RM300, shipping charges will apply, as per the rate table below.
Order Total Weight
2-4 Business days
Up to 1kg
Please contact us
CLICK & COLLECT
Click & Collect is available for orders placed online, in order to collect your package you will need to visit illy Caffè Pavilion (Lot C3 . 10 . 01B, 168, Bukit Bintang Street, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur) and inform our staff members of your order – providing your Name and Order Number.
Shipping rates are automatically calculated on weight, the total shipping costs will automatically appear in the shopping cart during check-out.
Should you require expedited shipping please , and we will respond as soon as possible.
To contact us regarding the status of an order, please and we will respond as soon as possible.